EVENT PRODUCTION TESTIMONIALS

I want to personally thank you for your help throughout the year in making our conventions successful. Your hard work and enthusiasm will not be soon forgotten. This kind of dedication and attention to our needs is what makes the conventions not just good -- but GREAT!

Thank you very much for all your hard work that you put into the Acuson program. The program was a great success and your contribution is greatly appreciated! I hope to work with you on future programs.

... of all the professional meeting planners I work with each year, there are only a few I truly look forward to working with again and Michael Durand is certainly one of them.

A very big thank you for your excellent work in coordinating our recent National Planning Conference. The meeting went extremely well for us, thanks to a great part, on your very detailed work. Michael, the success of this program is especially notable considering that this was your first time working with us. You did an amazing job. It is a pleasure working with you and I look forward to future conventions together.

- Jan Gordon, Director of Meetings and Conventions, Financial Network Investment Corporation

It is my pleasure to write and inform you of the success of our annual conference. This year, FNIC and Rosenbluth coordinated our most successful program for over 850 attendees.

Our evaluations show that the attendees felt the San Francisco staff did an excellent job, and made special mention of Michael Durand who was the lead Rosenbluth person on this event. Michael provided us with excellent service and wonderful attention to details.

Letter to Julia Cunningham, Manager, Rosenbluth Meeting and Incentive Division, San Francisco

I wanted to take this opportunity to tell you again how much I appreciated the services of your staff and especially Michael Durand. I can say with confidence that, from our point of view at the CHW Corporate Office, Michael contributed significantly to the success of the program. He couldn't have been more responsive to my requests. I came to rely on his judgment and his work without ever a second thought about it being done in a manner that would be a credit to both our organizations. Really, there were many times when I wondered how I ever coordinated this program in recent years without him. I would not hesitate to recommend his services in the future.

- Julia Cunningham, Manager, Rosenbluth Meeting and Incentive Division, San Francisco

... your consistently outstanding work is sincerely appreciated. Thank you for all your efforts.

- Dick Zeller, Corporate Manager of the Meeting and Incentive Division of Rosenbluth International, Philadelphia

Well, you did it again! In your usual quality style, you were invaluable in making our Board Seminar a huge success. We at CHW have all come to rely on your calm, organized and very professional manner during these frenzied weeks preceding the meeting -- not to mention the three days themselves. And, as I am sure you know, we are especially appreciative of your negotiating skills.

Thank you so much for being committed to this program. I appreciate your willingness to go the extra mile to make this the best meeting Syntex has ever experienced. You should be proud of this program.

Letter to Julia Cunningham, Manager, Rosenbluth Meeting and Incentive Division, San Francisco:

WHAT A GREAT JOB!!!!!!!!!!!!!! Making the arrangements for 1,300 people is not an easy feat, and Michael Durand, with the balance of your staff, pulled it off.

It has been my pleasure to work with Michael again this year and I certainly hope he will be with us again next year. Michael is an absolute professional who keeps his cool while the rest of us panic. Michael cares for everyone and makes sure that no detail is left to chance. Amazingly, Michael is able to do all this with a wonderful sense of humor that we all truly enjoy.

- Jan Gordon, Director of Meetings and Conventions, Financial Network Investment Corporation

I so appreciate all your support and cheer - thanks for being my right hand man. Lucky for me I could always count on your good sense of humor. Excellent job!

- Carolyn Charlton for the Steak and Ale/Bennigans General Managers Conference, Cancun, Mexico

What can I say? Having you in Maui was a true blessing to me and Acuson. I could not have done it without you. Not only did you add professionalism to the program, but your sense of humor kept me alive and well. Thanks for taking over when I was sick.

Thank You!!! The success of the seminar was absolutely due to you. I love working with you.

Michael Durand has worked with CHW on many of our large scale meetings including the Board Seminar, Quality Summit and the Physician Leadership Conference. He does excellent work, he is very familiar with the level of quality and service CHW expects to provide to meeting attendees and he often goes the extra mile for us.

Thank you so much for your hard work and good humor during a very challenging set of conferences in San Diego. I always appreciate your professionalism and dedication.

As always, it was wonderful to work with you. Your calm assurance is so powerful and makes everything smooth and easy for those around you.

Just a short note to say a big thank you for all your help, encouragement, support and energy in making the Sacred Music Festival a success. I am especially grateful to you, Michael, for all the patience, experience and follow through that you gave to me. I truly enjoyed working with you.

I know I thanked you and Peter in person in Hawaii, but I wanted to tell you again how much I appreciate your hard work and how much I love working with you guys. I really appreciate how you guys always seem to pull us through even the most difficult situations with grace and humor - Michael, I know you excel in the humor department!

And can I say THANK YOU to you one more time?!!! You did an OUTSTANDING JOB (as usual) of making all the arrangements and tending to all the details that are involved in this meeting. For some reason, this meeting than usual ... everything just "flowed" -- or so it seemed. It was your expertise that makes it look/feel like that. Next time, let's make sure your musical expertise is highlighted as well!!!

I think that we could not have asked for a better meeting. Thanks so much for making this meeting a success.

- Elizabeth Shih, Executive Vice President & COO, Catholic Healthcare West, 2004

Good Morning Michael,

I just wanted to drop you a quick note to thank you for arranging such a great event last Thursday. The entire association is still buzzing about the event that you so graciously made possible. Everything was grand and informative and impressive. I think we are all trying to figure out how we can move to Pasadena to live. I don't think that I have ever been to a more professionally perfect event. All of the docent tours were impressive, the restaurants were all excellent, the Rose Bowl was really fun, and how did you arrange the weather to be so perfect the day before a storm? You're good! I am now so much better informed than I was before the tour, I will certainly be sending my guests over to Pasadena. Thank you, Michael. Great event.

Cordially,

- Stephen LeRoy, Chief Concierge
The Tower Beverly Hills Hotel
Vice President, Los Angeles Concierge Association

Thank you for making our Pasadena outing a truly amazing event. Everything was perfect. Even the weather cooperated. Your hard work really paid off. You went above and beyond. Thank you again!

On behalf of the Board of Directors and the entire LACA: Thank You!!! You really made our Pasadena Escape a great success!!!

Michael,

You are the BEST! Tour Guide I have ever met. You know your stuff. Anyway, I want to thank you for the wonderful tour and unique experience I had visiting Pasadena. I will always treasure all the information and pass it on to my guests at the Westin Long Beach Hotel. Looking forward to a great relationship with you. Thank you again for the wonderful tour!

- Claudia Torres, Concierge, Westin Long Beach

Member of the Los Angeles & Orange County Concierge Association

Michael,

Thank you so much! The Concierges will be talking about this for a long time to come.

-Tony Riccio, Elite Adventure Tours

http://eliteadventuretours.com/gallery/LACAinPasadena4-19-07

As the Chief Concierge of a major Beverly Hills hotel I am constantly making reservations and responding to requests from an extremely discerning and demanding clientele. Destination Pasadena is, in my opinion, one of the absolute best run, best operated, and best performing tour companies in the greater Los Angeles area. This company exemplifies the standards of excellence that I so rarely see in my daily business dealings. It is comforting to know that my guest will be in the capable hands of Destination Pasadena when I sent them to this wonderful city near the hills.

- Stephen LeRoy
Chief Concierge, The Tower Beverly Hills Hotel
Vice President, The Los Angeles Concierge Association

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